Last Updated: 26 Jan 2025
At Desasas, we are dedicated to providing a seamless shopping experience. Below, you’ll find our policies for returns, refunds, and order cancellations, designed to ensure clarity and transparency.
Return Guidelines
Are Returns Allowed?
Yes, returns are accepted for both faulty and non-faulty items, provided the following conditions are met:
- Condition of Items: Products must be in their original, unused condition, with all tags, accessories, and packaging intact.
- Return Timeframe: Returns are accepted within 30 days from the date of delivery.
Do You Accept Exchanges?
No, we do not offer direct exchanges. If you wish to change an item, please initiate a return for the original product and place a new order.
Return Options
Contact Us to Start a Return:
- Email: Send your return request to support@desasas.store with your order details and reason for return.
- Live Chat: Use the chat option on our website for quick assistance.
Preferred Contact Method: Email.
Eligibility for Return:
- Unused Products: Items must be unused and in their original packaging.
- Exclusions: Personalized or custom-made products are non-returnable unless they are defective. Please check the product description for specific return eligibility details.
Steps to Return an Item
- Initiate the Process: Contact us via email or chat, providing your order ID and item details.
- Approval: Once approved, you’ll receive a Return Authorization Number (RAN) and shipping instructions.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Refund Policy Details
What is Eligible for Refund?
- Refunds include the full price of the returned item, excluding initial shipping charges.
- Refunds are issued to the original payment method within 7-10 business days after the return is approved.
Damaged or Faulty Items:
If you receive a defective or damaged product, contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Order Cancellation:
- Orders canceled before shipping are eligible for a full refund.
- Refunds for canceled orders are processed within 7-10 business days.
Delays in Refunds
If your refund has not been credited after 15 business days from approval, please contact us at support@desasas.store.
Restocking Fee:
We do not charge a restocking fee.
