Last Updated: 20 March 2025
Thank you for choosing Desasas! We strive to provide a seamless and reliable delivery service. Below is our Shipping Policy, detailing how we handle product deliveries.
Flat Delivery Rate
Charge a fixed rate for shipping: £8.00 GBP
Delivery Charges: We offer complimentary Standard Free Shipping for all orders within the United Kingdom, with £400 GBP minimum purchase requirements.
Processing, Transit Time & Cut-Offs
Timezone: (GMT) Greenwich Mean Time (London)
Processing Duration: Orders are prepared and dispatched within 1–2 business days after being confirmed.
Shipping Duration: Once shipped, delivery takes approximately 8–10 business days (Monday to Friday).
Order Cut-Off Timing: Orders placed by 4:00 PM (GMT) are processed on the same business day.
Total Expected Delivery Period in the UK: Your order should reach you within 9–12 business days (Monday through Friday).
Delivery Information
Delivery Option: We provide Standard UK Shipping at additional cost.
Delivery Address: Products will be delivered to the address provided during checkout.
Order Changes: If you need to update your address or modify items in your order, contact us at support@desasas.store immediately. Changes may not be possible once your package is dispatched.
Delayed or Missing Shipments: In case of delays or lost packages, contact us promptly at support@desasas.store.
Tracking Delivery
Tracking Updates: Once your order is shipped, you will receive a tracking link via email. You can also track your order on our “Track Your Order” page.
Availability of Tracking: Tracking details are generally provided within 24–48 hours of shipping.
Order Cancellation
Canceling Your Order: You may cancel your order within a limited time after placing it. Once the package is in transit, cancellation may no longer be possible.
Cancellation Process: To cancel your order, email us at support@desasas.store within the allowed timeframe.
Refund Policy for Cancellations: Eligible cancellations will be refunded as per our Return & Refund Policy.
Incorrect Address Policy
Providing Accurate Details: It is your responsibility to ensure the address provided during checkout is correct. Desasas is not responsible for shipments sent to an incorrect address.
Address Corrections: If you spot an error, notify us immediately before the package is shipped by emailing support@desasas.store. Address changes after shipment may incur additional charges.
Packages Returned Due to Address Issues: If a package is returned because of incorrect details, you may need to cover the cost of reshipping. By placing an order with Desasas, you agree to the terms mentioned in this Shipping Policy. For more details, please check our Privacy Policy and Terms of Service.
Estimated Delivery Schedule
United Kingdom
Order Cut-Off: 16:00 UTC
Processing Time: 1–2 Business Days (Monday to Friday)
Delivery Time: 8–10 Business Days (Monday to Friday)
Total Expected Time: 9–12 Business Days (Monday to Friday)
